1. What is the service about?
This service provides a wide and rich repertoire of interactive and pedagogically sound courseware for students’ revision and independent self-paced learning.
2. What are the minimum requirements to run the program?
Windows 98 SE & later
Pentium III with 128MB & better
IE 6.0 & later (with cookies, JavaScript & ActiveX enabled)
(These setting are enabled by default, unless otherwise been reconfigured)
10 MB Hard Disk Space & above
Monitor resolution of 800 x 600 (SVGA) & better
Internet connection (broadband recommended for smooth multimedia display)
Flash plug-in (for flash content,
downloadable here)
Windows compatible sound card (optional)
IE Privacy set to 'Low'(for subscription process, see #14 for details)
3. The interactive courseware does not load even after 5 minutes. How can I load the courseware?
Move to the next or previous lesson for a while (e.g. 10 seconds), then try the same courseware again. Alternatively, press the F5 key on your keyboard to refresh the window containing the interactive courseware. If the courseware still fails to load, close the window and click on the subject icon on the main window again.
4. Why do I keep getting the same errors and face problems accessing the coursewares and content?
What can I do to avoid them?
Log out and click on Tools -> Internet Options. Delete cookies, all files and offline content and clear history. Close IE and relaunch it. The cached error information should have been removed.
5. Is Whizz Tutor available to all customers?
No, this e-learning service is only available to all SingNet customers.
6. After subscribing for the service, can I use it immediately?
How long must I wait before I can use the service?
You will be able to use the service immediately after subscribing.
7. How do I pay for the course that I have enrolled for?
SingNet will charge you for the course in the bill.
8. Do I need my own computer to take your courses?
You can use any computer with Internet access. However, the computer that you use must meet the minimum requirements outlined above.
9. Is there a time-out session?
Yes, each session will be locked out after 1 hour of idling.
10. What is ActiveX? Why do I need to install ActiveX? see image
Some of our popup courseware requires ActiveX. Our ActiveX is named "Axcsw32" published under "Learning EDvantage Pte Ltd". On some web pages with white background: If your browser does not show a yellowish "run" button on the middle, you will need to install the ActiveX.
Note: ActiveX is not supported on browsers other than Microsoft Internet Explorer.
11. How do I install ActiveX? Must I install ActiveX every time I run the popup courseware? see image
ActiveX only needs to be installed once on each machine. Once installed, it can run & execute all popup courseware. In most cases, installation is automated with a prompt on first timer. Check & ensure that it is named "Axcsw32" & published under "Learning EDvantage Pte Ltd".
For Windows XP with SP2, you need to click on the top yellow bar (usually prompted with blink) & click on "Install ActiveX". Subsequent processes are guided accordingly.
12. I was viewing a popup courseware but it went missing after I accidentally mouse clicked somewhere
on the monitor. How do I restore the popup courseware?
Most likely, the courseware was repositioned behind the full screen window. Do a hot key switch ALT-TAB. You should see the popup courseware. If not, the courseware might have been ended by your click.
13. I have provided my email during the subscription process, but have not received any email notification
about the details?
Check your mail again. If the email notification is still not there, click on the Junk/Bulk/Spam mail folder (some service providers name this folder differently). The mail is titled "Whizz Tutor" and the subject is "New eLearn Member Subscription".
If you do not receive it after 3 working days, send an email to
help@lead.com.sg
